Our Medical Disclaimer

All information provided by Hidden Elements, Herbal Elements and its staff members, written or oral, through email, the website, social media and video consultations are not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available are for general information purposes. Always seek the advice of a physician or other qualified healthcare provider with any questions regarding your medical condition.

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Our Booking & Cancellation Policy

Your time is valuable and we respect that. We appreciate that you understand our time is valuable too.

 

Bookings can be made up to 72 hours before start time.

 

Cancellations and Rescheduling can be made up to 24 hours before start time.

 

Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.

 

The first time a cancellation is made within the 24 hour period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied). Consultation fees are non refundable for any subsequent cancellations by/for the same client that occur within the 24 hour period.

 

Clients who make a booking and subsequently fail to be present for their designated appointment (and have not contacted Hidden Elements/Herbal Elements or failed to cancel their appointment), will not receive a refund.

 

Hidden Elements does not issue refunds for cancelled appointments.